Shipping within Australia
All orders incur a flat rate of $14.00 AUD and will be shipped via Registered Express Post
Once your purchase is complete, an email containing your order information will be sent to you. At times email alerts from Kwan can be received in the Junk Mail Folder, please check your Junk Mail or alternatively, contact us at firstname.lastname@example.org.
Orders are processed and dispatched on Mondays through to Fridays within 24 hours of completing your purchase; this does not include public holidays. Generally, orders will be received within 2 to 7 business days from the date your order is shipped, not including weekends or public holidays.
All orders including international can be tracked online through the Australia Post website (www.auspost.com.au)
All international delivery incur a flat rate of $45.00 AUD and will be sent via Australia Post. Kwan is currently available to the following countries:
Belgium, Brazil, Canada, Denmark, France, Germany, Hong Kong, Israel, Italy, Japan, Lebanon, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Romania, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Customers will be given a tracking number upon dispatch of orders and will be responsible for tracking their items.
CUSTOMS: Prices of garments and delivery do not include taxes/duties charged by the relevant country. The charges applied by your country are additional to your total order; please take note of all custom levies prior to placing an order. In the instance your country’s postal authority does not notify you on the goods to be collected, Kwan Label does not take responsibility if the items are in transit, lost or does not reach it’s intended destination.
Please expect dispatching delays during sale periods and public holidays, we will endeavor to dispatch items within 48 hours during these periods.
We do not accept responsibility for delays in delivery due to unforeseen circumstances (e.g. adverse weather, power outages, items in transit with Australia Post).
Kwan reserves the right to cancel any order and will notify the buyer of the action via email. All purchases cancelled by Kwan will be refunded to the original payment method.
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